This page states the terms that apply to your household waste collection service with Israel Sanitation Solutions. The specific details of your own agreement (your rate, zone, frequency, and container allowance) are recorded in the personalized agreement you receive at sign-up — this page explains what those terms mean.
1. Term and Contract Formation
Your agreement begins on your Service Start Date and continues month-to-month until terminated under Clause 10. Your service order, these terms, and any mutually signed written or electronic addendum form the entire agreement. We will provide you with a completed copy in a form you can store and reproduce.
2. Services Included
We will collect your accepted waste from your registered GPS service point at your agreed frequency, transport it with reasonable care, and deliver it only to a lawful and authorized handling, recovery, transfer, or disposal location. Bulk pickup, extra bags or bins, special clean-ups, construction debris removal, and other services are not included unless separately described and priced in a written or electronic order accepted by both of us. We will use reasonable efforts to follow notified collection days and to notify you of a material schedule change or delay by telephone, SMS, or WhatsApp. We remain responsible for the performance of our employees and subcontractors, and we maintain any business registration, environmental approval, municipal authorization, vehicle requirement, or waste-handling licence that applicable Liberian law requires.
3. Customer Responsibilities
You agree to provide accurate contact and location information, keep your collection point reasonably accessible and safe, place waste out by the notified time, use suitable closed bags or containers, prevent scattering or leakage, and pay the fee when due. Please let us know promptly of any change affecting access or collection.
4. Excluded and Unsafe Waste
Unless we expressly accept it in a separate written order and are legally authorized to handle it, you must not present medical or infectious waste, sharps, human or animal remains, chemicals, pesticides, oil or liquid waste, hot ash, batteries, electronic waste, gas cylinders, explosives, asbestos, sewage, industrial waste, or construction and demolition debris. We may refuse a collection that is unsafe, unlawful, materially exceeds your agreed allowance, or contains excluded waste — we'll promptly explain why and, where practicable, offer a lawful alternative at an agreed price.
5. Missed Collections and Service Recovery
A collection missed because waste wasn't presented, access was blocked, the service point was unsafe, or excluded waste was included is treated as customer-caused. For a verified Company-caused missed collection, we will make a reasonable make-up collection within two business days or apply a proportionate service credit to your next billing period.
6. Price, Payment, and Receipts
Your Monthly Service Fee is payable in United States dollars by the fifth day of each service month, through Orange Money, MTN Mobile Money, cash, or another channel we identify. Payment must be made only to an account or representative confirmed in an official Company notice. We will issue an electronic or paper receipt showing the amount, date, payment reference, and period covered. We will give at least 30 days' advance notice of any proposed price or material service change, and you may terminate before that change takes effect without a cancellation charge. If payment remains unpaid after a five-day grace period, we may suspend service only after giving notice and a reasonable opportunity to cure — suspension does not erase amounts properly due.
7. Complaints
You may report a missed collection, billing issue, damaged property, staff conduct concern, or other complaint using the contacts in Clause 16. We will acknowledge your complaint within two business days, investigate fairly, preserve relevant records, and normally provide a proposed resolution within five business days.
8. Care of Property and Responsibility for Loss
Each party is responsible for direct loss or damage caused by its own negligence, wilful misconduct, fraud, or material breach. We exercise reasonable care around gates, bins, vehicles, and other property at your service point; you're responsible for loss caused by unsafe access, inaccurate instructions, or prohibited waste. Nothing in this agreement excludes liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, unlawful waste handling, or a right that cannot legally be waived.
9. Force Majeure
Neither of us is in breach for a delay caused by an event beyond reasonable control — severe weather, flood, epidemic, civil disturbance, government restriction, road closure, or failure of essential infrastructure — provided the affected party notifies the other where practicable and takes reasonable steps to reduce disruption.
10. Termination
You may terminate this month-to-month agreement on seven days' notice by telephone, WhatsApp, SMS, email, or written notice. We may terminate on seven days' notice for operational reasons or material breach, and may suspend or terminate immediately where continued service presents a serious safety risk, involves fraud, or would be unlawful. We will refund or credit any prepaid amount for service periods after termination, less properly due charges.
11. Your Data, GPS, and Confidentiality
Your GPS coordinate is mandatory because we use it to identify your service point, route collection crews, verify service delivery, respond to missed-collection reports, and support safety and accountability. We may also process your name, telephone number, address, payment references, service history, photographs reasonably related to service verification, complaints, and electronic signature evidence for contract administration, billing, legal compliance, and service improvement. We limit access to personnel and service providers who need the information, use reasonable security measures, and do not sell customer data. Full details are in our Privacy Policy.
12. Electronic Records, Signatures, and Delivery
We both intend electronic acceptance and signatures to authenticate and approve this agreement, and agree it may not be denied effect solely because it's electronic. Before accepting electronically, you confirm you can access and retain a PDF using a smartphone, internet connection, and PDF-capable application, and can receive notices at the phone, WhatsApp, SMS, or email contact you provided. You may request one paper copy without charge and may withdraw consent to future electronic records at any time by contacting us.
13. Changes to This Agreement
No amendment is effective unless clearly stated and accepted by both of us in writing or through a retainable electronic record. A temporary route or collection-time adjustment is not an amendment if the frequency and price don't materially change.
14. Assignment
You may not transfer your agreement to a different service address or person without our consent. We may assign the agreement as part of a lawful transfer of our business only if the assignee assumes our obligations and the transfer doesn't materially reduce your rights — we'll notify you in advance.
15. Governing Law and Disputes
This agreement is governed by the laws of the Republic of Liberia. We'll first use the complaint process in Clause 7 and attempt in good faith to resolve any matter for at least ten business days, and may then agree to mediation. If unresolved, either party may bring the matter before a court of competent jurisdiction in Liberia. Nothing here prevents urgent court relief or a report to a competent regulator or public authority.
16. Notices and Contacts
Notices may be delivered by hand, telephone, SMS, WhatsApp, email, or another retainable electronic method. A notice is treated as received when delivery is confirmed by the system, acknowledged by the recipient, or personally delivered; a notice sent after 5:00 p.m. is treated as received the next business day.
Israel Sanitation Solutions
Duport Road Cowfield Community & Soul Clinic, Paynesville, Liberia
Telephone: +231 886 584 648 | +231 777 584 648 | +231 770 072 804
WhatsApp: +231 886 584 648
Email: israelsanitation@truenorthgroupltd.com